CUSTOMER DATA
Privacy Policy
How we collect, use, and protect your information across the marketplace.
Last updated: 22/7/2026 | Applies to: Customers & Vendors | Jurisdiction: Nepal
Welcome to SaafiMart. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website, mobile application, and related services.
By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
Contents
3. How We Use Your Information
4. Vendor Access to Information
6. Digital Wallet and Online Payments
7. Cookies and Tracking Technologies
8. Information Sharing and Disclosure
15. Cross-Border Data Processing
16. Compliance with Nepalese Laws
17. Changes to This Privacy Policy
SaafiMart is a multi-vendor e-commerce marketplace operating in Nepal. Our platform allows multiple independent vendors and sellers to list and sell products to customers. We facilitate transactions, order management, payment processing, and customer support services.
We may collect the following types of information:
A. Personal Information
When you register, place an order, or contact us, we may collect:
✦ Full Name
✦ Email Address
✦ Mobile Number
✦ Shipping Address
✦ Billing Address
✦ Date of Birth (if required)
✦ Account Login Credentials
✦ Profile Information
B. Transaction Information
When purchases are made through our Platform, we may collect:
✦ Order Details
✦ Product Information
✦ Purchase History
✦ Delivery Information
✦ Payment Status
✦ Refund Information
C. Payment Information
When using digital wallets or payment gateways such as:
✦ eSewa
✦ Khalti
✦ Other supported payment providers
payment transactions are processed by third-party payment providers. We do not store your complete payment card details, wallet passwords, PINs, or authentication credentials.
D. Device and Technical Information
We may automatically collect:
✦ IP Address
✦ Browser Type
✦ Device Information
✦ Operating System
✦ Access Date and Time
✦ Website Usage Data
✦ Cookies and Similar Technologies
We use the information collected to:
✦ Create and manage your account
✦ Process and fulfill orders
✦ Coordinate delivery services
✦ Facilitate payments and refunds
✦ Verify customer identity
✦ Communicate order updates
✦ Respond to customer inquiries
✦ Improve platform functionality
✦ Prevent fraud and unauthorized activities
✦ Comply with legal requirements
✦ Conduct analytics and performance monitoring
As a multi-vendor marketplace, we may share necessary customer information with sellers or vendors to fulfill orders.
Vendors may receive:
✦ Customer Name
✦ Contact Number
✦ Delivery Address
✦ Order Details
Vendors are only permitted to use customer information for order fulfillment, customer support, and related transaction purposes. Vendors are prohibited from using customer information for unauthorized marketing or other unlawful activities.
For orders placed using Cash on Delivery:
✦ Delivery personnel may collect payment at the time of delivery.
✦ Necessary order and contact information may be shared with delivery partners for successful delivery.
✦ Verification calls or messages may be made before dispatching orders.
When using online payment methods, payment information is processed through secure third-party payment service providers.
We are not responsible for:
✦ Payment gateway downtime
✦ Wallet service interruptions
✦ Third-party payment processing errors
✦ Unauthorized transactions resulting from user negligence
Users are encouraged to protect their wallet credentials and account access information.
We use cookies and similar technologies to:
✦ Remember user preferences
✦ Maintain login sessions
✦ Improve website performance
✦ Analyze user behavior
✦ Enhance user experience
Users may disable cookies through browser settings; however, certain platform features may not function properly.
We do not sell personal information to third parties.
We may share information with:
Service Providers
✦ Payment Gateway Providers
✦ Delivery Partners
✦ Cloud Hosting Providers
✦ Analytics Providers
✦ Customer Support Service Providers
Legal Authorities
We may disclose information when required:
✦ By law
✦ Court order
✦ Government request
✦ Regulatory investigation
✦ Fraud prevention activities
We implement reasonable technical and organizational measures to protect your information from:
✦ Unauthorized access
✦ Disclosure
✦ Alteration
✦ Loss
✦ Misuse
Despite our efforts, no online platform can guarantee complete security. Users are responsible for maintaining the confidentiality of their account credentials.
We retain personal information only for as long as necessary to:
✦ Provide our services
✦ Fulfill legal obligations
✦ Resolve disputes
✦ Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized where feasible.
Subject to applicable laws, users may have the right to:
✦ Access their personal information
✦ Correct inaccurate information
✦ Update account details
✦ Request deletion of information
✦ Withdraw certain consent where applicable
Requests may be submitted through the contact information provided below.
We may send:
✦ Order notifications
✦ Promotional offers
✦ Platform updates
✦ Service announcements
Users may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us.
Our Platform is not intended for children under the age of 18 without parental or guardian supervision.
We do not knowingly collect personal information from minors. If such information is discovered, we will take appropriate steps to remove it.
Our Platform may contain links to third-party websites, vendors, payment gateways, or service providers.
We are not responsible for:
✦ Third-party privacy practices
✦ Website content
✦ Security measures
✦ Data handling processes
Users are encouraged to review the privacy policies of third-party services before providing personal information.
Some service providers may store or process data outside Nepal. By using our services, users consent to the transfer, storage, and processing of information where necessary to provide platform services.
We will take reasonable measures to ensure appropriate protection of personal data.
We strive to operate in compliance with applicable laws and regulations of Nepal, including:
✦ Electronic Transactions Act, 2063 (2006)
✦ Consumer Protection Act, 2075 (2018)
✦ Applicable taxation, commerce, and regulatory requirements
Users are expected to comply with all relevant laws while using the Platform.
We may update this Privacy Policy from time to time.
Changes become effective upon publication on the Platform. Users are encouraged to review this page periodically for updates.
For questions, concerns, or privacy-related requests, please contact us:
SaafiMart Address: Mayadevi-01, Pakadi Kapilvastu, Nepal Email: saafi2074@gmail.com Phone: +977-9826448200
TERMS OF SERVICE